Portal | Smart Access for Hotels & Apartments

Go Contactless. Here's what Portal can do for you.

Automate workflows by automating check-ins, check-outs, and access management with AI-powered solutions tailored for hospitality and residential properties.

Securely store, manage, and access guest and resident data within a secure platform, ensuring privacy compliance while enabling real-time access management.

Enhance collaboration between front desk, housekeeping, and maintenance teams with intuitive tools that streamline property operations and enhance guest satisfaction.

Gain real-time insights into access patterns, occupancy rates, and operational efficiency with customisable dashboards designed specifically for property managers.

Scale effortlessly across multiple properties or buildings with cloud-native architecture that grows with your portfolio without additional hardware investments.

Simplify integrations with your existing property management system (PMS), booking platforms, and other operational tools through seamless API connectivity.

Manage a Space. Or an entire portfolio.

One‑click PMS import Connect Portal to Opera, Cloudbeds, Mews and 20 + other systems; every room, bed or villa appears in under 60 seconds—IDs, dates and guest names included.

Smart mapping. Portal automatically links each space to its lock MAC address, so mobile keys are generated the instant a reservation lands.

Keys Auto‑issued at booking. When a reservation hits your PMS, Portal generates a secure mobile key for the guest’s room and every linked common area.

Dynamic length‑of‑stay updates. Late checkout or room move? Keys refresh instantly, so reception never re‑encodes a card again.

Granular manual passes. Create one‑off keys for maintenance, housekeeping, or paid amenities with custom days and time windows—no need to expose the whole property.

Instant join & revoke. Add a colleague with an email or QR scan; remove them just as fast and every mobile key and dashboard view disappears in real time.

Role control. Choose Owner, Team Member, Housekeeping, Maintenance or create a custom role - each shows only the tools and doors that employee needs.

Live activity feed. Track who unlocked which space and when, spot bottlenecks, and measure housekeeping or maintenance task velocity without extra software.

Plug‑and‑play marketplace. Build a bespoke guest experience.

Your brand in their pocket Drop our SDK/API into your boutique loyalty app; guests open doors inside your mobile experience.

Build anything. GraphQL API, webhooks and dev sandbox let you integrate robots, kiosks or bespoke guest journeys without waiting on our roadmap.

Co-Lab*

Build your own App

Integrate Portal's access technology directly into your existing hotel app, guest experience platform, or property management system—creating a seamless branded experience your guests will love.

Step 1

Create an account

Begin with a simple connectivity agreement and account setup. Our developer-friendly onboarding ensures your team can start building quickly.

Request access

Step 2

Connect to the API

Connect to our API docs. Our flexible integration works with hotel apps + property management systems with minimal coding required.

Join our Slack

Step 3

Automate

Generate a custom SDK or API with a single click. Select your preferred events and integration points - then simply implement the code in your app.

Get Approval

Frequently asked questions

What is Portal?

Portal is a smart access platform that transforms legacy locks into SmartLocks at zero cost, offering seamless entry for guests and residents while providing property managers with a scalable SaaS solution that improves operational efficiency.

Who is Portal for?

Portal is designed for hotels seeking to elevate guest experiences, residential buildings aiming to modernise access whilst reducing management costs, and commercial properties looking to streamline operations with smart access technology that delivers measurable ROI.

Does Portal work with my existing locks?

Yes! Portal's innovative Module upgrades virtually any electronic lock into a SmartLock for free, with minimal installation effort. Our team conducts thorough compatibility audits and provides step-by-step guidance for a seamless 'plug + play' retrofit process, typically completed in under 5 minutes per door.

How does Portal improve efficiency?

Portal automates access management, eliminates manual key handling, and provides actionable real-time insights via the Building OS. Properties typically report a 70% reduction in key-related issues, 40% less front desk traffic, and significant time savings that allow staff to focus on enhancing guest experiences rather than administrative tasks.

Is Portal secure?

Absolutely. We implement enterprise-grade security and GDPR-compliant data handling. Our systems undergo regular penetration testing and security audits to ensure your property and guest data remain protected to the highest industry standards.

What support options do you offer?

We provide 24/7 multilingual customer support, an extensive knowledge base, and dedicated account managers for enterprise customers. Our EU-based support team achieves a 95% first-contact resolution rate and typically responds within 3 minutes to ensure your operations run smoothly at all times.

Does Portal integrate with existing property systems?

Yes, Portal seamlessly integrates with all major property management systems including Opera, Mews, RMS Cloud, and others through our robust API. Simply connect your reservation system or preferred guest experience app via our marketplace with the tap of a button.

Get started

One platform to make space smart.